Puche Dental Laboratory Terms & Conditions
All products are sold subject to the Terms and Conditions set out below. By signing a prescription slip to Puche Dental Laboratory, LLC., you agree to abide by all terms and conditions. Puche Dental Laboratory reserves the right to change terms and conditions at any given time. Please read the terms and conditions carefully.
Orders become binding as soon as we have accepted them, subject to the following cancellation rights: Order can be cancelled within 24 hours at no charge. Cancelled orders after 24 hours will charged to stage.
Any work order upon request, which needs to be returned to your office for wax check, die trim, mounting, etc. and are not send back for completion will automatically be cancelled within 90 days and charged to stage.
Shipping and Receiving
Puche Dental Laboratory offers free pickup and deliver services for all local clients. Pick-ups and delivery days are Monday through Friday from 9:00 a.m. – 4:00 p.m.
For non local areas: You are liable for shipping expenses for all incoming cases. Unless otherwise specified, all return cases will be shipped via UPS at no additional fee. Due to circumstances delivery times are not guaranteed, allow at least one extra day for delivery.
All products are carefully inspected prior to shipping. It should be inspected immediately upon receipt and the carrier notified if any damages are found.
Working times and Operating Policy
In order to provide you with quality restoration and excellent service, we require adequate time for fabricating, inspecting, and delivering your work orders. You are expected to follow the time schedule provided by our laboratory.
Working time do not include pick-up and delivery days, weekend and holidays. Rush service is available at an additional fee. Due dates given on the lab prescription must be one day head of patients dental appointment.
Billing and Statements
To facilitate easy handling of your account a computerized monthly statement will be send to you. All accounts are payable within 15 days of statement dare. Statement date is the last working day of each month. Late payments will be subject to late payment. Account 30 days delinquent and will become C.O.D. All disputes shall be governed on all aspects by the California law with venue in the Torrance Superior Court with the prevailing party to recover attorney’s fees, court costs and other expenses.
If you or your patient is not fully satisfied with the work delivered to you, Puche Dental Laboratory, LLC. will within 30 days from the day of delivery will repair, adjust, change or replace your appliance to your satisfaction at no additional charge.
We will charge for remakes when original RX slip has been modified or a request for new models or impressions on the original case has been refused. We will not be liable for repairs from accidents, neglect, abuse, failure of supportive tooth or tissue structures or improper adjustments. Note: There will be no cash refunds for prosthesis.